Returns & Refund Policy

30-Day Returns

We want you to feel confident when shopping with MiniScope™. That's why we offer a 30-day return policy, giving you 30 days from the date you receive your order to request a return.

To be eligible for a return, the item should be returned in the same condition in which you received it, with all original accessories and packaging included where possible.

To start a return, please contact us at kontakt.miniscope@gmail.com.

Once your return request has been approved, we will provide you with instructions on how and where to send your return.

Please do not send your return without contacting us first, as returns need to be sent to the correct return address.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty or if you have received the wrong product.

We'll review the issue and work to put things right as quickly as possible.

Where you have statutory rights in relation to faulty, damaged or incorrectly supplied goods, nothing in this policy affects those rights.

Returns

If you change your mind about your purchase, please contact us within the applicable return period.

You are welcome to inspect the product as you would reasonably do in a shop. However, if the product has been used or handled beyond what is reasonably necessary to inspect it, we may be entitled to make an appropriate deduction from the refund where permitted by law.

Certain products may be excluded from returns where permitted by law, including personalised or custom-made products and certain sealed goods where the seal has been broken for health or hygiene reasons.

Please contact us if you're unsure whether your item can be returned.

Exchanges

The quickest way to receive a different item is to return your original item and place a new order separately once your return has been arranged.

Return Shipping

Once your return has been approved, we will provide you with return instructions.

Unless the item is faulty, damaged, incorrect, or we are otherwise required to cover the cost by law, the customer is responsible for the cost of return postage.

We strongly recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.

Returns sent without first contacting us may be sent to the wrong address and may not be processed.

Your UK Cancellation Rights

If you are a UK consumer purchasing online, you will generally have a legal right to cancel your order within 14 days of receiving the goods, subject to certain exceptions.

If you exercise your right to cancel, you then generally have a further 14 days to return the goods.

Our 30-day return policy is offered in addition to your statutory rights and does not replace or limit them.

To exercise your cancellation rights, please contact us with a clear statement that you wish to cancel your order.

Unless otherwise required by law, you are responsible for the direct cost of returning unwanted goods.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow time for your bank or payment provider to process and display the refund after it has been issued.

Where you exercise your statutory cancellation rights, any refund due will be made within the timeframe required by applicable UK consumer law.

If you haven't received your refund after the expected processing period, please contact us at [INSERT MINISCOPE SUPPORT EMAIL] and we'll be happy to help.

Your Statutory Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or affect any rights you may have under applicable UK consumer law.